On-Line Tie Shop
Last Updated: 31/07/2010
Number of Products: 1784
 

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Delivery Conditions

 

 

 

 

 

 

Site Owned and Operated by:
Kandles Associates Ltd
8 Rectory Road
Upton On Severn
WORCS
www.kandles.co.uk


These terms apply ONLY to orders placed through The Tie Warehouse - different terms and conditions apply to products and suppliers featured on other Kandles Associate Ltd websites.

UK Delivery (Standard): Standard Delivery to the UK is FREE! Most orders placed before 4pm Monday-Friday are despatched the same day by 1st Class post and usually arrive within 2 working days (Mon-Fri) from despatch (subject to Royal Mail). Orders placed on weekends and Bank Holidays are despatched the next working day.

UK Delivery (Next Day): If you require a next day delivery (available Mon-Fri only), this is available for £5.95 by selecting the Next Day Delivery option during checkout (not available 21 Dec-2 Jan). Next day orders are sent by Royal Mail Special Delivery and usually arrive before 1pm the next working day (Mon-Fri). Please note that a signature is required on delivery so someone will need to be at the delivery address to receive the parcel. Please note that next day delivery for UK orders is only available for orders placed by 4pm Monday to Thursday. Orders placed after this time will only be despatched the following day. Any Next Day Delivery orders placed by 4pm on Friday will be delivered on Monday unless a Saturday delivery is ordered. Next day Delivery orders placed after 4pm on Fridays, on weekends or bank holidays will only be despatched on the next working day to arrive the day after. Next Day Delivery to remote or outlying areas of Scotland (and Islands) and Channel Islands will take on average 2-3 working days. Please note that Next Day Delivery charges are non-refundable if an order is returned. Please see the Returns section in our Terms and Conditions for important information about Returns and delivery charges.

USA / Canada / EU / Australia / NZ: Additional shipping charges apply to countries outside the UK. Shipping charges are calculated according to the weight of the item and can be selected when adding items to your shopping cart. Orders are sent by Royal Mail Standard Airmail and usually arrive within 14 days (excluding weekends and bank holidays) from despatch. Orders sent Express usually arrive within 7 days (excluding weekends and bank holidays). Please note that Express Delivery charges are non-refundable if an order is returned. All international delivery times are subject to your country's postal system and customs. Please see the Returns section for important information about Returns and delivery charges.

We aim to despatch orders received by 2pm the same day they are received (excluding Bank Holidays and Weekends), but delivery time is subject to Royal Mail and same day despatch is not guaranteed.

Delivery Addresses: If you select a different delivery address to the billing address, the delivery address will need to be verified separately. This may delay your order and in some cases your order will not be delivered to an address other than the billing address, or may be cancelled if we are unable to contact you at the billing address. If you have ordered a Next Day service, you will not be compensated for any delays caused by using a delivery address that's different to the billing address.

We currently deliver throughout the UK, USA/Canada, Australia/NZ, and some EU countries. In the event the free delivery offer is withdrawn, delivery charges are calculated automatically as you add products to your basket.

Countries delivered to: Australia, Austria, Bahrain, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

PLEASE NOTE: Most orders fit through a normal letterbox, however if you have ordered more than 3 ties the package will be larger and there should be someone at the delivery address to receive the delivery or a re-delivery may have to be arranged and you will be responsible for any extra charges as a result.

Packaging: All ties are posted in padded mail bags to protect them from damage. Orders of 1 or 2 ties will normally fit through a standard letterbox. Most of our ties are also enclosed in clear plastic/cellophane sleeves, but this is not part of the standard packaging.